If you made your purchase via a marketplace (such as Amazon, eBay, etc.), please follow the return and refund procedures outlined by that platform. Each marketplace has its own policies regarding return eligibility, timelines, and refund conditions.

To request a return:

• Visit the Returns Centre or Order History page on the respective platform.
• Follow the marketplace’s return instructions, including return window, packaging guidelines, and item condition.
• Refunds and replacements are processed solely by the marketplace, in accordance with their buyer protection policies.

Important: Not following the marketplace’s return process may result in delays or the return being declined.