Returning a product or requesting a refund

You may return products and goods to us within 60 days of the date of delivery. Products and goods are to be returned at the customer’s expense to the original source of supply as specified by Polar.

1. To request a return or refund, email us at info@polarcoatings.co.uk in the first instance. Please wait for written confirmation to your email before returning the goods or products.
2. On receipt we will examine the returned products and goods and will notify you of your refund via email within 2 working days. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirm to you via email that you are entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
3. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.